We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own MT-flowl profile by clicking here to register.
Please click the “Resend Activation Email” button after logging in. Check your mailbox including your spam folder. If this does not work, add “auto-confirm@system.mt-flow.com” to your white list (safe senders) and resend again. If you are still unable to receive the activation email, please contact our Customer Service to resolve this issue.
There are 3 ways to find your Refrigerator Filters:
Please click on the "
Find Your Filter" at the bottom of the page. You can see the detail information.
MF001: It is recommended to replace the new filter in time after filtering 200 gallons of water.
MF002: It is recommended to replace the new filter in time after filtering 300 gallons of water.
MF004: It is recommended to replace the new filter in time after filtering 300 gallons of water.
MF005: It is recommended to replace the new filter in time after filtering 200 gallons of water.
MF006: It is recommended to replace the new filter in time after filtering 300 gallons of water.
MF022: It is recommended to replace the new filter in time after filtering 200 gallons of water.
This order is unpaid . Please feel free to pay your order now.Once we receive your payment, we will process your order.
"We accept the following forms of secure payment:
(1) PayPal
(2) Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.)
(3) Credit Card Directly"
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit MT-flow.com and log into your customer account to check the order status at any time. If MT-flow has received payment, the order status will show "Processing".
All items are shipped directly from our US warehouse and we only ship to US currently.
In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department at support@mt-flow.com as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
Generally, it will take 1-2 business days for us to prepare the package. After that, it will take 3-7 business days for shipping.
After installing the water filter, you need to filter out 3-5 gallons of water before observing. If there is still such a situation, please let us know.
Please contact us via email ASAP by taking images of courier number and product. We will follow up and handle your feedback.
Please contact us via email ASAP by taking images of courier number and product. We will follow up and handle your feedback.
