Shipping & Handling
Where do we deliver the package to?
Currently, Mountain Flow only ships to the U.S.
(Not Including AK: Alaska, HI: Hawaii, GU: Guam and PR: Puerto Rico)
What shipping methods are offered, and what are the respective shipping times?
FedEx, UPS or USPS (Depending on the product size)
The estimated shipping time is 2-5 business days.
(1-2 business days for us to prepare the package.)
We work hard to make sure the items get delivered to our customers as quickly as possible. All items are shipped out directly from our US warehouses.
Once the payment is received, it will take 1-2 business days for us to prepare the package. We will also notify you via e-mail once the item is sent out.
For details about the shipping fee, please refer to the website update.
Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time plus the shipping time.
For order above $10, we offer free shipping
If any issues happen to your item during the shipping time or after the arrival, please feel free to contact us, our customer service representatives will offer you a satisfying solution.